Shipping Policy
Shipping Policy
Thank you for choosing EquiHeat™. Below is our updated shipping policy to help guide you through the delivery process:
Processing Times
Orders typically take 2–4 business days to process before they ship.
During peak seasons, processing may take slightly longer, but we always work to get your order out as quickly as possible.
Standard Shipping
Standard delivery arrives within 7–14 business days after your order has been processed.
Please keep in mind that shipping times may vary due to: Your location, Weather conditions, and/or Carrier delays.
Order Tracking
Once your order ships, you will receive a shipping confirmation email with tracking details.
Please allow 24–48 hours for tracking updates to begin appearing.
Shipping Destinations
We currently ship to all U.S. states and territories.
Please ensure that your shipping address is complete and accurate to avoid delays or delivery issues.
Shipping Costs
We offer FREE standard shipping on all U.S. orders.
Any future shipping fees (if applicable) will always be shown at checkout before you complete your order.
International Shipping
At this time, EquiHeat™ does not offer international shipping.
We do plan to expand soon — stay tuned for updates.
Order Modifications
If you need to update your shipping information, please email us at EquiHavenSupply@gmail.com within 12 hours of placing your order.
Once your order enters processing or ships, we can no longer make changes.
Lost or Damaged Items
If your order arrives damaged, or if your package is lost in transit, please contact us immediately at EquiHavenSupply@gmail.com.
We will resolve the issue quickly and may request photos or additional information to assist with carrier claims.
Need More Help?
Our support team is here to assist you. You can reach us anytime at:
📧 EquiHavenSupply@gmail.com