Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it — unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at EquiHavenSupply@gmail.com.
Please note that returns will need to be sent to the following address:

EquiHeat Returns
1503 Oak Reserve Drive
Kissimmee, FL 34744

If your return is accepted, we’ll send you a return shipping label as well as instructions on how and where to send your package.
Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at EquiHavenSupply@gmail.com.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so we can evaluate the issue and make it right.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned, such as:

  • Perishable goods (food, flowers, plants)

  • Custom or personalized products

  • Personal care goods (beauty or hygiene items)

  • Hazardous materials, flammable liquids, or gases

Please reach out if you have questions about your specific item.

Sale items and gift cards are non-returnable.

Exchanges

The fastest way to get what you want is to return the item you have. Once the return is accepted, make a separate purchase for the new item.

European Union 14-Day Cooling-Off Period

If merchandise is being shipped into the EU, you have the right to cancel or return your order within 14 days for any reason and without justification.
Your item must be in the same condition that you received it: unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if your refund is approved. If approved, you’ll be automatically refunded to your original payment method within 10 business days.

Please remember your bank or credit card company may take additional time to process and post the refund.

If more than 15 business days have passed since your return was approved, please contact us at EquiHavenSupply@gmail.com.